Harmony | A-V Services, Inc.

Introducing Harmony by A-V Services – your proactive solution to seamless operations across all technology systems.

Stay Connected and in Control

Technology has made phenomenal advances over the last decade. There should be no excuse for users to experience lost connections, interruption, unclear picture and audio, or randomized software/firmware updates that disrupt important conversations and information sharing.

Inside Harmony’s Smart Monitoring System

A-V Services prevents and solves these challenges with a cost-effective proprietary solution that operates independently of the hardware/software ecosystem it manages.

With Harmony, you’ll be ready for any scenario, armed with real-time diagnostics to catch potential failures before they happen.

Harmony delivers consistent performance and reliability across your technology systems by:

Running critical diagnostics to identify and resolve issues before they cause disruptions.
Allowing remote corrective actions to keep your equipment functioning properly.
Generating detailed activity reports and health checks to optimize system performance.
Performing continuous RFB's ("Ready For Business" technology health checks) on every technology space.

The Key Capabilities of Harmony

Remotely manage and service your meeting and collaboration spaces with complete control and confidence.

Real Time Monitoring & Diagnostics

Harmony continuously scans your systems, catching issues early and preventing downtime.

Dashboard View

Monitor device conditions across all locations with color-coded floor plans and room statuses.

Device Status View

Get a consolidated list of devices and their current status by location.

Incident Tracking

View a complete archive of incidents and track faults across locations.

Reporting

Analyze monthly incident data to track faults, resolutions, and system health.

Dashboard View

Monitor device conditions across all locations with color-coded floor plans and room statuses.

Device Status View

Get a consolidated list of devices and their current status by location.

Incident Tracking

View a complete archive of incidents and track faults across locations.

Reporting

Analyze monthly incident data to track faults, resolutions, and system health.

Comprehensive Coverage

Harmony delivers consistent performance and reliability across your technology systems.

Networked & Non-Networked Monitoring

Harmony provides insights into connected and standalone equipment.

Cloud and On-Premises Solution

Deploy Harmony across any infrastructure, offering flexibility through multiple communication gateways.

Networked & Non-Networked Monitoring

Harmony provides insights into connected and standalone equipment.

Cloud and On-Premises Solution

Deploy Harmony across any infrastructure, offering flexibility through multiple communication gateways.

The Advantages of Harmony

Proactive Monitoring and Maintenance

Prevent issues before they disrupt meetings. With Harmony, you’ll experience increased uptime, reduced downtime, and longer-lasting equipment.

Maximize Uptime

Continuous monitoring and issue resolution keep your systems running smoothly.

Cost Efficiency

Minimize repair costs, reduce unnecessary service visits, and save on capital replacement expenses.

Seamless User Experience

Avoid frustrating disruptions and ensure your team has reliable, hassle-free collaboration tools.

Real-Time Alerts

Stay informed with instant notifications on system performance and potential risks.

Streamlined Support

Harmony integrates with A-V Services’ Care+ for a complete support solution. Our intelligent remote monitoring system resolves many issues automatically. However, when complex problems require on-site attention, the system will escalate the issue to our skilled field engineers.

Use-Case Customized Solutions

Harmony adapts to the needs of your organization. From huddle rooms to large conference centers, we tailor monitoring and support to fit your technical infrastructure.

Why Choose Harmony?

Harmony allows users to know exactly when and where a problem exist the moment an issue immerges.

Proactive Problem Solving

Harmony doesn’t just fix problems – it prevents them. The platform identifies potential risks, alerts our monitoring team, and resolves issues remotely. All while keeping you informed.

Automated Issue Resolution

Harmony handles the entire troubleshooting process by detecting the problem, alerting our service team, executing remote troubleshooting, & updating you on the resolution.

On-Site Support

Harmony and Care+ together is an end-to-end service that keeps your AV systems running smoothly and efficiently.

Harmony: Intelligent Remote Monitoring

Proactive Technology Management Solution for Uninterrupted Collaboration

Stay Connected and in Control

Inside Harmony’s Smart Monitoring System

The Key Capabilities of Harmony

Real Time Monitoring & Diagnostics

Dashboard View

Device Status View

Incident Tracking

Reporting

Dashboard View

Device Status View

Incident Tracking

Reporting

Comprehensive Coverage

Networked & Non-Networked Monitoring

Cloud and On-Premises Solution

Networked & Non-Networked Monitoring

Cloud and On-Premises Solution

The Advantages of Harmony

Proactive Monitoring and Maintenance

Maximize Uptime

Cost Efficiency

Seamless User Experience

Real-Time Alerts

Streamlined Support

Use-Case Customized Solutions

Why Choose Harmony?

Proactive Problem Solving

Automated Issue Resolution

On-Site Support

Get Started with Harmony Today

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